Paragon Customer Communications Ltd (“Paragon”) takes the privacy of information very seriously both as a Data Controller and a Data Processor.
When providing services to our clients such as sending marketing communications on their behalf, Paragon processes personal information in the role of a data processor in accordance with the UK Data Protection Act 2018 and the GDPR (2016/679) and therefore does not own, control, or direct its use. If your personal data has been submitted to us by or on behalf of a Paragon client and you wish to exercise any rights you may have under applicable data protection laws, please inquire with the applicable client directly.
The remainder of this notice will cover Paragon’s role as a data controller, and is designed to ensure that you are fully informed about:
Throughout the notice, the words “we” and “us” refer to Paragon [and its subsidiaries], unless otherwise indicated. We may vary this notice from time to time. The current version will be published on our website.
Paragon businesses are registered in the United Kingdom under company numbers 07262428, 04994924, 02788181, and 04220397.
Company registration details can be viewed via Companies House .
Paragon’s various businesses are also registered as Data Controllers with the ICO under Z9590394, Z6941941 and Z9471827.
A Data Protection Officer has been appointed who can be contacted by email or postal address as stated below: DPO@paragon-cc.co.uk
Data Protection Officer
Paragon Customer Communications Ltd., Lower Ground Floor, Park House
16–18 Finsbury Circus, London, EC2M 7EB
As a Data Controller, Paragon collects information that, alone or in combination with other data, could be used to identify you (“Personal Information”), such as your email address, name, physical address, telephone number, or employment information.
Paragon will collect your Personal Information in several ways, including when you contact us through the Paragon website, by telephone, post, email or through the other means set out below.
If you acquire products or services from Paragon, we will collect and store your business and billing information. Paragon may also collect anonymous demographic information which is not unique to you, such as your postal code and preferences (“Non-Personal Information”). Non-Personal Information is not linked to your Personal Information (for example, your IP address).
When you visit our webpages, we will download a small file called a “cookie” to be stored on your computer’s web browser. This helps us personalise your web experience and remember you when you return and want to continue a task. Please view our cookies page to see full details of what cookies we use on the site, what these are used for and how to disable them.
Our cookies provide us with non-personal statistical information about what you do on the website, for example: the duration of time a page was viewed, common paths taken through the site, data on screen settings and other general information. We may also collect information about what other websites you visit after ours. We use this data to improve the services on our site and to improve your experience of using our website.
These are cookies that are set by this website directly and include analytics and other analysis tools.
These cookies are set on your device by third-party services that are used to support certain functionality on this website. Their use is dependent on the specific requirements of the contract in place and the configuration of the website, and may change over time.
Such cookies are typically associated with features that allow visitors to share content or interact with external platforms. To enable this functionality, scripts may be loaded from domains outside of this website. As a result, these third-party services may collect information about your interactions, including activity on this website and potentially across other websites.
Our websites may contain links to other sites outside the group. Neither Paragon, nor its group companies, is responsible for the privacy and security of these sites. This privacy notice applies only to Paragon and its group companies.
If you are 16 or under, you must have permission from a parent or guardian before you give us personal information. If we find that we have received information without the appropriate consent, we reserve the right to remove all personal data that has been supplied. Information may be re-submitted once the required permission has been obtained.
When processing the personal data of our employees, workers and other third parties, Paragon is committed to adhering to the principles relating to processing as set out in the GDPR and other relevant regulations in the jurisdictions in which we operate.
Where legitimate interests are relied upon, we balance these against your rights to ensure compliance with data protection legislation.
Personal information will not be stored outside the UK or EEA but may be accessed by approved suppliers globally as part of contracted service delivery obligations. Appropriate safeguards are in place where required.
Under applicable legislation, you have rights including access, rectification, restriction, erasure, portability, objection, and the right to complain to the Information Commissioner’s Office.
Complaints may be made to the ICO via www.ico.org.uk .